Delivery & Returns
UK delivery on orders above £20
Christmas / December 2020
Use Tracked Courier for delivery before Christmas – order by end of Tuesday 22 December
Free Shipping
Free delivery (UK only) is available on all orders above £20. Usually 3-5 working days *can’t guarantee Christmas delivery
Royal Mail 2nd Class
Usually 3 to 5 working days *can’t guarantee Christmas delivery
Royal Mail 1st Class
Usually 2 to 3 working days *can’t guarantee Christmas delivery
Tracked Courier
Delivery by DPD, 1 to 2 working days (UK only) *Order by end of Tuesday 22 December for delivery before Christmas
Tracked International
Unfortunately not available until mid-January 2021
- We’ll always notify you by email when your order has been dispatched
- For any urgent requests please email seedball@mayaproject.org or call 02088025565
Returns
We want you to be happy with your seed balls and the service you receive from us. If you make a purchase and change your mind, you have 28 days from receipt of goods to notify us if you wish to return your seed balls for a full refund or exchange.
- To return or exchange a product you must notify us in writing, outlining your reasons for doing so. Please email hello@seedball.co.uk
- Seedball tins that have had their label seal broken are generally non-refundable and non-exchangeable
- We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Please not destroy or dispose of any product before you have spoken with us (even if for example the balls have damaged in the post)
- Once we have received the returned goods, we will process a refund of your order payment within 7 days at the very latest, subject to compliance with the returns policy.
- If you have any further questions about our returns policy, please contact us at: hello@seedball.co.uk
